Privacy Policy for Freesia.Health

Effective Date: 16 July 2025

At Freesia.Health, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

When you visit our website or book an appointment, we may collect the following information:

  • Personal Information: Name, email address, phone number, date of birth, residential address

  • Health Information: Medical history, current health concerns, medications, supplements, allergies, pathology results, and any information shared during consultations

  • Payment Information: Transaction details (processed via third-party providers — we do not store credit card information)

  • Technical Information: IP address, browser type, and website usage (via analytics tools)

2. How We Collect Information

We collect your information when you:

  • Submit a booking or enquiry via our website

  • Fill in online forms (e.g. pre-consultation intake forms)

  • Attend consultations (Telehealth consults)

  • Subscribe to our newsletter or updates

  • Browse our website (via cookies and analytics)

3. Why We Collect Your Information

We use your information to:

  • Provide naturopathic consultations and health-related services

  • Manage appointments and communicate with you

  • Maintain accurate clinical records in accordance with professional obligations

  • Send health resources, updates, and service offerings (with your consent)

  • Comply with legal or regulatory requirements

4. Storage and Security of Your Information

All client records are stored securely using encrypted, password-protected systems (e.g. SimpleClinic or similar). We take all reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

5. Disclosure of Information

We will never share your personal or health information without your consent, except:

  • Where required by law (e.g. court order, mandatory reporting)

  • To your referring healthcare provider (with your consent)

  • With secure third-party service providers (e.g. email or booking systems)

6. Accessing and Updating Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or outdated information

To make a request, please contact us by filling up Contact Us Forms. We aim to respond as soon as possible once we receive your inquiries.

7. Marketing and Communications

With your permission, we may send you newsletters, blog updates, or promotional content. You may unsubscribe at any time by clicking the link at the bottom of our emails.

8. Website Cookies & Analytics

Our website uses cookies and analytics tools (e.g. Google Analytics) to help improve your user experience. You can disable cookies via your browser settings if preferred.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any concerns or questions about how your information is handled, please contact us at: